At Bismi Spices, we strive to provide you with the best quality products and an excellent shopping experience. While we do not offer replacements for products based on personal preferences or taste, we understand that unforeseen circumstances may arise. Here’s our return and refund policy to address such situations:
- Shipping Damages, Missing Products, or Wrong Deliveries:
If you receive a product that is damaged during shipping, is missing, or if you have received the wrong item, we are here to help. Please contact our customer support within 7 days of receiving your order via email at bismispicesofficial@gmail.com or call us at 9447200689. We’ll make arrangements for a hassle-free replacement. - Conditions for Replacement:
- For shipping damages, please provide clear pictures of the damaged items and packaging.
- If you have received the wrong product, kindly retain the original packaging and inform us as soon as possible.
- We will process replacements for valid cases after verifying the details.
- Contacting Customer Support:
To initiate a return or replacement, please reach out to us at bismispicesofficial@gmail.com or call our customer care number 9447200689. Provide your order number and details of the issue, and our team will guide you through the process. - Refunds:
- Refunds will be considered in cases where a replacement is not feasible.
- Refund requests should be communicated within 7 days of receiving the order.
- The refund amount will be processed through the original payment method.
Please note that we reserve the right to refuse replacements or refunds if the above conditions are not met or if the issue is not reported within the specified timeframe.
Thank you for choosing Bismi Spices. We value your trust and will do our best to ensure your satisfaction with our products and services.